PLUS Malaysia Berhad (PMB) will no longer provide Touch ‘n Go reload facilities at all toll plaza exit lanes beginning November 5.
This implementation is taken to aim at reducing congestion caused by reload activities at all toll plazas in the northern region – between Hutan Kampung and Ipoh Utara and also the souther region, between Seremban and Skudai.
“On average, a reload process at the exit lane takes up to three minutes.”
Based on PMB records, approximately 8 per cent from 253,000 daily traffic average in northern region and 9 per cent of 189,000 daily traffic average in the northern region contribute to unnecessary delays due to customers experiencing insufficient balance and thus the need to topping up at the exit lanes.
Besiddes, it is also to ensure the safety of PLUS customer service agents, as there have been several cases involved vehicles crashed into toll booths. To date, there have been 81 cases of accidents between 2016 and 2018.
Reload lanes at selected entry lanes will be operating as usual
It is advisable for customers to plan their journey and ensure that their Touch ‘n Go cards have sufficient balance before entering the highway. But fret not, customer service centres and reload lanes at entry lanes at selected toll plazas are still provided and will be operating as usual.
PLUS will ensure all 11,000 Touch ‘n Go kiosks are in good condition
The number of drivers topping their cards at exit lanes was reduced by 60 per cent within the last three months. The highway operator is also working with Touch ‘n Go Sdn Bhd to ensure that all Touch ‘n Go kiosks are in good working condition at all times. Currently, there are over 11,000 Touch ‘n Go reload facilities nationwide in ATMs, petrol stations, convenience stores, rest areas and shopping malls among other locations.